Become a Member of Theater Extras

Frequently Asked Questions

1. What if I cannot make a performance and need to cancel tickets?
2. How often can I reserve tickets?
3. What if I misplace my reservation voucher?
4. How do I know what shows are available?
5. Why do shows offer tickets at such reduced prices?
6. What are some of the shows you offer now or have had in the past?
7. How do I contact you?
8. What if I can't find the site on the Internet?
9. Sometimes when I order tickets, an error message appears. Why?
10. What if I want to upgrade my membership to four tickets per performance?
11. What if I have problems logging on to the site?
12. Can I update my personal data and credit card info?
13. How much is membership?
14. What are your weekend hours?

1. What if I cannot make a performance that I made reservations for?

   If you need to cancel a reservation, login to your Theater Extras account and go to My Tickets. Click on the show or event you want to cancel, scroll down to the bottom of the page, and click where it says, "click here to cancel this order." ALL PROCESSING FEES ARE NON-REFUNDABLE.

   If you cancel tickets on the Theater Extras website or by emailing us at info@theaterextras.com more than 7 hours in advance of showtime, you will not be charged a penalty. If you cancel tickets on the Theater Extras website or by emailing us at info@theaterextras.com less than 7 hours before showtime, you will be assessed a $15.00 per ticket late cancellation fee. If you cancel tickets to a show with less than 3 hours before showtime, you will be charged a $20.00 per ticket cancellation penalty.

2. How often can I reserve tickets?

   Members are entitled to see as many different performances/productions as they like. Members are entitled to see a show ONLY ONCE, unless otherwise approved by the main office. You cannot break up ticket quantities over a few performances. If you have a two ticket plan, you can order up to 2 tickets at one time for a specific show, you cannot split them into 2 single tickets for 2 different performances. If you would like to see a show more than one time, please email us at info@theaterextras.com.

3. What if I misplace my reservation voucher?

   You can login and go to My Tickets where you can print out your voucher for an upcoming show or search your email for the confirmation voucher email. We will also send you a reminder email a few hours before the show.

4. How do I know what shows are available?

   Login to your Member Account by entering your email address and password, which will take you to the show listings page. Great shows and events are available on a daily basis in New York and Los Angeles.

5. Why do shows offer tickets at such reduced prices?

   Producers and theater managers view Theater Extras as a marketing tool. By making these offers available to a limited and exclusive group of people, it allows a production to develop word of mouth without compromising the sale of a full price ticket.

6. What are some of the shows you offer now or have had in the past?

   We cannot provide a list here because it would be competitive with the show's box office, and we need to be discreet.

7. How do I contact you?

   You can reach us at (833) 439-8727 during normal business hours. You can also email us at info@theaterextras.com.

8. What if I can't find the site on the Internet?

   Close all your browser windows, then open a new browser and type in our web address, https://www.theaterextras.com. You can also try using a different browser, such as Safari, Chrome, Edge, or FireFox. Lastly, also try contacting any IT service or help desk that is available to you. If the problem persists, email our office at info@theaterextras.com. Please note, our site works best with the most updated operating systems and browsers.

9. Sometimes when I order tickets, an error message appears. Why?

   If you are having problems ordering tickets, it is usually related to a credit card rejection from our merchant bank. After logging in, move the mouse over your name in the main menu and lick "Payment Details." Update your credit card information, then click "Save Payment Details". This should rectify the problem. If not, please email us immediately at info@theaterextras.com.

10. What if I want to upgrade my membership to four tickets per performance?

    You can upgrade your membership from a two-ticket Marquis to a four-ticket Premier Membership at any time by moving your mouse over Account at the top of the Theater Extras website and choosing Membership from the drop-down menu. There you will be able to Upgrade Now in the Premier box and the annual membership fee will be pro-rated based on your membership anniversary date.

11. What if I have problems logging on to the site?

    Problems logging in can be any number of issues, please try one of the following:

    1. Confirm your correct user email and password; both must be entered exactly as you entered when you signed up — passwords are case sensitive, so be sure to check upper and lower case.
    2. Close ALL your browser sessions (Chrome, Firefox, Safari, Edge) then restart your browser.
    3. You must enable "cookies" to access our website.
    4. Make sure that your operating system and browser software are updated to the latest versions.
    5. Some older operating systems may not support all the modern browsers. In this case, try switching to different third party browser such as Chrome.
    6. Restart your computer
    7. Your computer may be protected by a firewall which is denying access to TheaterExtras.com. Ask your network administrator or check your firewall's documentation to learn how to allow your computer access to TheaterExtras.com.
    
    If none of the above steps solve the problem, contact the Theater Extras office at info@theaterextras.com.

12. Can I update my personal data and credit card info?

    Yes, once you login to the Theater Extras site, move your mouse over My Account at the top of the page. Select My Account to update your email and/or phone number. Choose Payment Details to update your credit card on file, Membership to upgrade your membership plan, or Change Password to change your password.

13. How much is membership?

    Theater Extras has two levels of membership. The Marquis Plan is $99 per year and entitles its subscribers to up to 2 tickets per event. The Premier Plan is $175 per year and its package includes up to 4 tickets per performance. There is a 20-day money back guarantee from the date you register with Theater Extras. To cancel your membership, you must email us at info@theaterextras.com. Cancellation of membership will result in a full refund less a $25.00 cancellation fee. This is provided that the service has not been used.

    Tickets for both memberships are based on availability for a particular show or event. There is a $5.00 per ticket processing fee, which is automatically charged to your credit card each time an order is placed. Theater Extras will automatically renew your subscription and charge the appropriate fee to your account credit card on your subscription anniversary date. You can opt out of the automatic renewal of your membership by clicking on My Account, the select Membership, then click the Click Here link to turn off auto renew.

    On occasion, discounted tickets will be offered for select events and the discounted ticket price will be clearly delineated in the show's description. The discounted ticket price will already include the Theater Extras processing fee.

14. What are your weekend hours?

    Theater Extras checks voicemail and email regularly on Saturday and periodically on Sundays from 9am. – 3pm (Eastern Time). We will do our best to answer your questions during those hours.